If nothing arrives
Open Purchases, find the order, and choose Get help / view case. The seller must provide valid delivery evidence or resolve the missing order. A tracking number alone is not proof that the item arrived at your address. Staff review the delivery location, carrier scans, dates, and both sides of the case.
If the part is fake, wrong, or damaged
Photograph the item, identifying marks, shipping label, and packaging. Keep everything while the case is open. Describe how it differs from the listing; the order keeps the listing details from checkout. Staff may request further evidence or an authorized return. Never ship a swollen, leaking, fire-damaged, or otherwise unsafe battery. Get appropriate carrier instructions first.
How a case works
- Report the problem. Choose a reason, explain what happened, and add private evidence photos. Report promptly—ideally within 72 hours of receipt.
- Give the seller time to respond. The response period is 72 hours. Both parties can add evidence.
- Ask us to step in. After the response deadline, request staff review. Staff may request a return, approve a refund, or close the case with an explanation.
- Check the outcome. A refund is complete only when confirmed by the payment provider. Either party can appeal a closed case once within 7 days. Further concerns can go to Help.
The review period does not prevent later reports or take away legal or card-provider rights. We do not guarantee reimbursement in every case or a fixed resolution time. Bank disputes follow the provider’s deadlines; do not seek duplicate reimbursement.
When sellers get paid
For new online orders, seller proceeds are not transferred at checkout. The buyer confirms receipt after inspection, or staff review delivery evidence. A 72-hour review period follows. The owner then checks the order and releases payment if there is no open case, payment hold, bank dispute, or seller restriction. Bank payout timing is separate.
Marking an order shipped or handed over does not confirm delivery. There is no automatic carrier tracking service in this release, and seller payments require owner review. Older orders may already have transferred funds. This payment arrangement is not licensed escrow or insurance.
Clear selling fees
No additional marketplace buyer fee. Shipping is excluded from the 8% seller fee. On a $100 item with $12 shipping, the buyer pays $112, the marketplace fee is $8, and the seller receives $104 before paying their shipping costs. The fee is rounded to the nearest cent and uses the accepted offer price when applicable.
A full order refund returns the item price and original shipping and waives the marketplace sales fee. Standard payment processing costs come from marketplace revenue. Optional payment-provider services may have separate fees. Boosts are advertising, not an authenticity badge or a promise of sales. Existing orders keep their original fee arrangement.
What sellers should keep
Use accurate photos of the actual part and disclose defects, repairs, compatibility, and identifying numbers. Keep packing photos and proof of dispatch. Ship only to the address in the paid order. Aim to dispatch within 7 days; late orders appear in the staff queue. For pickup, ask the buyer to confirm receipt on their own device only after they inspect and receive the part.
Common warning signs
Requests for gift cards, crypto, deposits to “verify” your account, one-time sign-in codes, or payment through a link sent in chat are warning signs. A screenshot of payment is not proof—check the order in your account. Report suspected scams. A good rating or paid boost does not prove authenticity.
Need something else?
Contact support for account restrictions, suspected stolen goods, appeals, or problems outside an online order. Use the listing’s report option to flag prohibited content. Read the Terms of Service for the full rules and limitations.
